Terms & Conditions
We attempt to ensure every transaction on our website is consistent. We value our customers, and to build that trust we ensure to deliver A grade quality products on time. Nevertheless, if the purchase does not make you happy, you may see the following options:
INCORRECT / INCOMPLETE SHIPPING ADDRESS
- In case of incorrect shipping address we are not responsible for the inconvenience caused / no refunds will be entertained.
- In case of incomplete shipping address, we will be contacting the recipient via email / phone to cross check.
- If the package is refused by the recipient, we do not offer an refunds
DAMAGED / DEFECTIVE GOODS
- Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered else anantam will not be liable to accept the merchandise. In such cases, the customer will have to write in to firstname.lastname@example.org. We will investigate the damage from our end. We will try to repair or replace the product. However, anantam reserves the right to determine authenticity of damage and to decide whether we may be able to repair or replace the product.
- Your purchase is acceptable for return/exchange only if
- If the product you received has a genuine quality manufacturing defect
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If your purchase the matches the criteria given above, contact our team within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Image of defects and damage / incorrect product
STORE CREDIT / RETURN
- If your purchase is eligible for a free return / exchange as explained above, the credit note / refund will also include the proportionate shipping cost.
- Incase of order cancellation within 24 hours of placing the order, refunds will be made in the original method of payment.
- We have made every attempt to lay out the colors of our products that appear on www.anantamindia.com as precisely as possible (through the pictures and the description).
- Although, computer monitors / tablets / mobile phones might show minute differences in terms of the color pay off.
- Hence, we can’t guarantee that your devices will display all colors precisely.
LIST OF NON- RETURNABLE / NON- EXCHANGABLE PRODUCTS
- Customized or made to order products.
- Products that are altered as per the specifications / measurements provided by you.
- Sale purchases / promotions organized by anantam
- Products which were identified / marked as non- returnable / non-exchangable at the time of purchase.
- COD is not applicable.
- We accept internet banking. ( Paypal / Visa / Matercard / American Express )
- Once you register with our page, a discount code will applicable for your first purchase at www.anantamindia.com.
- This code can’t be used on discounted products / promotional offers.
- The offer is valid only once per user if items purchased with coupon discounts are returned, coupon discounts will be adjusted accordingly from the returned credit.
- After issue, The Gift Card will sustain you for a lifetime.
- In order to reclaim your Gift Card, registration with anantamindia.com is essential.
- You can purchase all categories of products on anantamindia.com with your Gift Card.
- Although, they cannot be returned or refunded, and are non-transferable. Gift Cards cannot be redeemed for cash in part or in whole, or converted into credit notes.
- It cannot be used to purchase another Gift Card.
- If the amount of your purchase exceeds the value of your Gift Card, the remaining balance will be settled at checkout. COD will not be acceptable.
- In order to return / exchange of products purchased using the Gift Card, the exchange and return policy will apply.
- anantamindia.com is not accountable / answerable if your Gift Card is lost, stolen, or used without your permission. We shall not be held responsible for any unauthorised and/or fraudulent purchases made using the Gift Card. We presume that the guest presenting the Gift Card code is the intended beneficiary of the voucher. Hence, we shall not verify whether the person redeeming it is the actual/intended beneficiary of the gift card.
- anantam’s Gift Card can be bought as an e-card or a physical card. No delivery charges will be applicable for Gift Card purchases within the country. However, a small delivery cost will be applicable to physical Gift Card purchased outside India, according to your country of destination.
- This Gift Card will be governed by the laws of India and disputes, if any, shall be subject to the jurisdiction of courts in Delhi only.
Incase of any further queries please contact customer service number